Help customers find and purchase the right products online – with confidence.
Get a sneak peek
Guided Selling has allowed us to engage with our audience in a totally new way. Following the initial set up, we were able to help each visitor find the perfect Father’s Day gift quickly and easily, without lifting a finger.
We get it. It's hard to engage customers online.
Beat choice overload
Know that feeling when you’re browsing a thousand products online with no clue how to choose? Yep, so does your customer.
Guide customers through the buying journey. Pick up on their cues and deliver smart product recommendations based on their behaviour.
- checkHelp with product discovery. Make smarter product recommendations to inspire your customers.
- checkSimplify the buying process. Make browsing more efficient by highlighting your most relevant products.
- checkPrevent overwhelm. Make it easier to choose with a streamlined product set personalised to every customer.
Shorten the buying journey
Help your customers in the discovery and research phase to shorten the time-to-buy.
Simulate an in-store consultation and pass on your brand’s product knowledge to help your customers choose the perfect product for them.
- checkHelp customers during the research phase. Create automated consultations to educate customers on your product set.
- checkDemystify your product specs. Recommend solutions to problems, no jargon-knowledge required.
- checkGuide purchases with decision flows. Ask a series of multiple-choice questions to guide them to the perfect product.
Understand your customers
Gather customer data to find out why your customers are choosing some products over others.
By asking customers what they’re looking for, you can access insights to optimise everything from your merchandising to your marketing campaigns.
- checkReceive direct feedback. Remove the guesswork, get product and behavioural insights straight from the source.
- checkAccess zero-party or ‘declared’ data. Understand more about your customers - on their terms.
- checkGet actionable insights. Remerchandise your site, optimise your product descriptions or create new marketing campaigns based on your customers’ needs.
We’ve gained insights into what visitors think about our pricing, reasons why they would hesitate to make a purchase, and the most common types of apartments our site visitors are interested in. This direct feedback is invaluable.