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Expert insights, essential resources and inspiring stories to help you learn, share and build knowledge.

6 reasons why ecommerce chatbot might be bad for your business

Should you use ecommerce chatbots? Learn why it might be harmful for your customer service and business, and what alternatives you can use.

Ve Global
Ve Global
Digital Revenue Optimisation
5 email retargeting techniques that wins customers

Email retargeting is a great strategy to increase your conversions. Learn here the best email retargeting practices that make you stand out.

Ve Global
Ve Global
Digital Revenue Optimisation
Five trends to watch in 2022

Here are five trends in the ecommerce world we think you should keep an eye out for this year to ensure your brand comes out on top.

Emily Corke
Emily Corke
Senior Content Marketing Manager
8 crucial ecommerce analytics metrics you should be tracking today

Ecommerce analytics is gathering and analysing data that impacts your business. Find out which crucial metrics you need to track.

Ve Global
Ve Global
Digital Revenue Optimisation
Industry spotlight: How Digital Assistant drives conversions for consumer electronics brands

Find out how Digital Assistant turns researchers into purchasers and drives conversions for consumer electronics brands.

Emily Corke
Emily Corke
Senior Content Marketing Manager
Digital shopping cart abandoned: What is it and why is it an issue?

Check out this Ve guide to learn everything you need to know about shopping cart abandonment.

Ve Global
Ve Global
Digital Revenue Optimisation
Retail in 2022: How to deliver a first-rate online offer before it’s too late

CEO Jack Wearne says a second-rate online store is no longer an option in 2022. Here are some tips to avoid being left behind.

Jack Wearne
Jack Wearne
CEO
6 customer experience software features you should be looking for

Customer experience software has become crucial for businesses but what features you must look for? Read on for the answers.

Ve Global
Ve Global
Digital Revenue Optimisation
A complete guide to getting behavioural emails right

Learn how to use behavioral emails to engage your customers effectively. Read on to know how it works and where to use it.

Ve Global
Ve Global
Digital Revenue Optimisation
Humanising brand interactions online to win the digital game

CEO Jack Wearne discusses why retailers need to humanise brand interactions online to win the digital game.

Jack Wearne
Jack Wearne
CEO
2021 wrapped – your favourite Digital Assistant updates

Let’s recap on your Digital Assistant highlights from the past year. How many are you taking advantage of?

Rhian Greener
Rhian Greener
Product Marketing Manager
The ultimate guide to choosing the best ecommerce sales channel

Looking for the perfect ecommerce sales channel? This quick guide will help you learn the things you must consider to pick the perfect one.

Ve Global
Ve Global
Digital Revenue Optimisation
15 ecommerce KPIs you should be tracking today

Find out the best 15 ecommerce KPIs you should be measuring to determine the success of your business.

Ve Global
Ve Global
Digital Revenue Optimisation
Why customer loyalty will be even more important this Golden Quarter and beyond

How to inspire loyalty with ecommerce customers this Golden Quarter and beyond.

Emily Corke
Emily Corke
Senior Content Marketing Manager
Beginner's guide to ecommerce personalisation: 12 best ideas to get started

Ecommerce personalisation is key to provide customers with great experience. Read this guide to learn the 12 best personalisation ideas.

Ve Global
Ve Global
Digital Revenue Optimisation
Four email retargeting best practices that drives sales

Email retargeting takes knowledge and a deft hand to wield properly. Read more to know how you can master this powerful ecommerce tool.

Ve Global
Ve Global
Digital Revenue Optimisation
Increased scepticism and decreased spend: How to tackle a Golden Quarter like no other

With Black Friday in full swing, what are consumers really looking for? Apart from bargains of course. CEO Jack Wearne shares his thoughts.

Jack Wearne
Jack Wearne
CEO
Back to basics: Three ways to encourage repeat business during this year’s Golden Quarter

Immediacy, fulfilment and incentivisation: Three ways to encourage stickiness in a saturated ecommerce market. Find out our top tips here.

Emily Corke
Emily Corke
Senior Content Marketing Manager
Product update: Your Digital Assistant is more flexible and scalable than ever

This month’s product update brings a host of changes to increase the flexibility and scalability of your Digital Assistant.

Rhian Greener
Rhian Greener
Product Marketing Manager
How to bring empathy into your online customer experience

Empathy in ecommerce is not a new buzzword. It is a lens through which you should view your online experience with your customers.

Emily Corke
Emily Corke
Senior Content Marketing Manager